We are committed to providing you with the best possible care. We never want finances to stand in the way of your overall dental health; therefore, we have many different payment options. If you have a dental benefit plan, we are anxious to help you receive your maximum allowable benefits but will never base your dental needs or our recommendations on what your benefit plan is willing to cover.
In order to achieve these goals, we need your assistance and understanding of our payment policy.
Payment or co-payment is due at the time services are rendered. We accept cash, checks, and most major credit cards. We also offer convenient financing through Wells Fargo should you need to explore other options. We will be happy to process your insurance claims for both your primary and secondary plans providing we have all the information in order to do so.
We will gladly discuss your proposed treatment and answer any questions you may have. You must realize however; that:
1. We will be happy to work with your insurance company to obtain maximum benefits. We recommend you arrive at treatment decisions based on what is best for your overall dental health, not solely on what your benefit plan is willing to cover. Remaining balances not covered by your benefit plan are your FULL responsibility.
2. Because insurance policies vary greatly, we can only ESTIMATE your coverage in good faith but cannot guarantee coverage due to the hundreds of companies we deal with and the complexities of insurance contracts. If you would like to know your exact insurance benefit, we encourage you to reach out to your insurance plan and/or we will be happy to send a pre-determination of benefits to your insurance company upon your request. Please note that obtaining a predetermination from your insurance company will delay any procedure until after we hear back from the insurance company.
3. While the filing of insurance claims is a service that we provide to our patients, all charges remain your responsibility from the day services are rendered.
We must emphasize that as dental care providers our relationship is with you. If you need to discuss other payment options, we encourage you to contact us promptly for assistance in the management of your account.
We will require full payment or co-payment for services rendered, as well as payment for any outstanding balance on your account. For any extensive procedures, we will ask that you discuss financial options prior to the day of service. Please let us know if arrangements need to be made before you come in for your appointment.
For those who need long term financing, we are excited to tell you about Wells Fargo. This card works like a credit card and can be used for both your services as well as your families. It is revolving, so that you can continue to use it for services down the road. You can apply online at www.wellsfargohealthadvantage.com/apply or our Patient Care Coordinators will be happy to assist you with the application process while you are in the office.
Regarding appointments, please realize that a specific amount of time is reserved especially for you. If you must change your appointment, we will require at least 24 hours notice to avoid $35 cancellation fee.
Our Patient Care Coordinators will be happy to assist you with any questions you may have. We look forward to seeing you at your next visit.